Data Deletion — AvatarMatch

Last updated: March 30, 2026

← Privacy Policy

Under Article 17 of GDPR ("right to erasure" / "right to be forgotten"), you have the right to request deletion of your personal data at any time. The full procedure is described below.

1. How to Submit a Deletion Request

You can request data deletion through any of the following methods:

  • Through account settings (recommended):
    Go to Settings → Account → Delete Account and confirm your decision. This is the fastest method.
  • By email:
    Send a request to privacy@avatarmatch.app with the subject line "Data Deletion Request". Include the email address associated with your account.
  • Via support:
    Contact support@avatarmatch.app with the same request.

2. What Happens After You Submit

1
Identity verification

We may request identity confirmation to prevent unauthorized deletion.

2
Request confirmation — within 3 business days

You will receive an email confirming receipt of your request.

3
Account deactivation — immediately

Your account is deactivated and becomes invisible to other users.

4
Data deletion — within 30 days

Most personal data is deleted from the date of request confirmation.

5
Backup removal — within 90 days

Data is removed from backup copies in accordance with backup rotation cycles.

6
Final notification

Upon completion, you will receive an email confirmation of data deletion.

3. What Data Will Be Deleted

  • Profile data (name, photos, biography, interests)
  • Psychometric data and test results
  • Message history and simulation history
  • Matching results and compatibility scores
  • Technical data and activity logs (within established retention periods)
  • Authentication and authorization data

4. Data That May Be Retained

Some data is retained due to legal requirements or legitimate interests:

Data Category Retention Period Legal Basis
Financial records 10 years Tax legislation
Security logs up to 12 months Fraud prevention
Legal dispute data until case closed Legitimate interests
Anonymized statistics indefinitely Aggregated, non-identifiable data

5. Canceling a Deletion Request

You may cancel a deletion request within 7 days of submission. Email privacy@avatarmatch.app with the subject "Cancel Deletion Request". After 7 days, cancellation is not possible.

6. Contact Information

Data Protection Officer: dpo@avatarmatch.app

Privacy: privacy@avatarmatch.app

Support: support@avatarmatch.app

Supervisory authority (ÚOOÚ): uoou.cz